Media, Proof & Recording Policy

📸 Midea Capture & Work Proof Policy – Servesal

At Servesal, we maintain transparency, quality control, and fair service delivery by allowing service-related photo, video, and visual documentation during service execution.

This policy explains how, when, and why such media may be captured and used.

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1. Purpose of Media Capture

Service professionals may capture photos or videos for:

Documenting before, during, and after service condition

Verifying work quality and completion

Sharing proof with customer (if required)

Internal quality monitoring and training

Handling disputes, complaints, or service verification

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2. Customer Consent

By booking a service with Servesal, the customer agrees that basic service-related media may be captured.

In most cases, separate permission is not required for normal work-related capture.

However, if any private or sensitive area may be included, the professional may request permission.

Permission may be verbal and situation-based.

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3. Privacy Protection

We strictly follow privacy standards:

Customer face or identity will not be captured without permission

Sensitive/private areas should be avoided

Personal belongings should not be focused unnecessarily

👉 Customers are advised to:

Inform restricted areas in advance

Secure personal/private items before service

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4. What Can Be Captured

Professionals may capture:

Before work condition

During service process

Final result after completion

Tools, machines, and working methods

👉 Only service-related visuals should be captured.

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5. Usage of Media

Captured media may be used for:

Internal Use:

Quality checks

Partner performance evaluation

Dispute resolution

External Use:

Website content

Service demonstration

Social media posts

👉 For advertising campaigns (ads):

Separate customer consent will be taken before use

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6. Customer Identity & Testimonials

Customer face or identity will only be captured with permission

Such media may be used for:

Testimonials

Website display

Marketing

If a customer objects in future, Servesal may remove such content where applicable

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7. Video Call Verification

In certain situations, Servesal may:

Request live video or audio call verification

Ask for real-time proof of:

Work condition

Work progress

Final result

This helps ensure fairness and avoids disputes.

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8. Refusal to Capture Media

If a customer refuses photo/video capture:

Service will still be provided

However, in case of disputes:

Claims may have limited validation due to lack of proof

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9. Evidence & Dispute Handling

Decisions will be based on:

Customer statement

Professional statement

Available media proof

Customer history

👉 Final decision will be taken by Servesal team.

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10. Partner Responsibility

Service professionals must:

Capture only relevant work-related media

Respect customer privacy

Avoid unnecessary recording

Follow Servesal guidelines

Violation may lead to:

Suspension

Permanent removal

Legal action (if required)

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11. Ownership & Storage

All captured media belongs to Servesal

Professionals act as contributors only

Media may be stored for an indefinite period

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12. Editing & Authenticity

Basic editing (clarity, cropping) is allowed

Fake or manipulated before-after representation is strictly prohibited

Misuse or manipulation may result in penalties on professionals

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13. Mandatory Capture in Critical Cases

In extreme dirty or risky conditions:

Media capture is mandatory

Helps in:

Setting expectations

Avoiding disputes

Ensuring transparency

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14. Customer Rights

Customers may:

Ask for clarification regarding media capture

Request limitation in reasonable cases

Report misuse or privacy concerns

Request data deletion through official support

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15. Policy Updates

Servesal reserves the right to update this policy at any time to improve service quality, transparency, and operational efficiency.

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Servesal – Transparent Service, Verified Results.