Terms & Conditions

 📌 Introduction

Welcome to Servesal. By accessing or using our services, you agree to comply with and be bound by the following Terms & Conditions.
These terms are designed to ensure a fair, transparent, and smooth experience for both customers and service professionals.

🧾 Service Nature

  • Servesal is a service aggregator platform that connects customers with independent service professionals (partners)

  • Servesal does not directly perform services but facilitates booking and service delivery

📍 Booking & Service Process

  • Customers can book services via website or WhatsApp

  • A suitable professional will be assigned based on availability

  • Service delivery depends on location, time slot, and professional availability

⚙️ Service Conditions

  • Final service scope, feasibility, and pricing may vary based on actual on-site conditions

  • Additional charges may apply depending on:

    • Dirt level

    • Area size

    • Time required

    • Resource usage

👉 Customers must cooperate during inspection and service execution

👨‍🔧 Professional Decision Clause

  • The assigned professional has the right to assess the service conditions on-site

  • Based on actual conditions, the professional may:

    • Accept or decline the service

    • Suggest changes in service scope

    • Request additional charges if required

👉 In case of disagreement, the booking may be cancelled and applicable charges may apply

👉 Final decision in such cases will be taken by the Servesal team

💳 Payments

  • Payment can be made via Cash on Delivery (COD) or online (if available)

  • All applicable charges must be cleared after service completion

  • Online payment refunds will follow the Refund Policy

🔁 Cancellation & Refund

  • Cancellation, refund, and related charges are governed by the Refund & Cancellation Policy

  • By booking a service, customers agree to those terms

⚖️ Customer Responsibilities

Customers agree to:

  • Provide accurate address and contact details

  • Ensure safe and suitable working conditions

  • Communicate clearly about service expectations

  • Treat professionals with respect

👷 Professional Responsibilities

Professionals are expected to:

  • Deliver services with honesty and professionalism

  • Communicate clearly about limitations and requirements

  • Maintain respectful behavior

  • Handle customer property with care

🚫 Prohibited Activities

The following actions are strictly prohibited:

  • Misbehavior, harassment, or abusive conduct

  • Forcing service beyond agreed scope

  • Providing false information

  • Any unsafe or illegal activity

👉 Violations may result in service cancellation and further action as per applicable laws

🛡️ Safety & Service Refusal

  • Professionals have the right to refuse service if:

    • Conditions are unsafe

    • Work is not feasible

    • Required resources are unavailable

👉 Servesal may also cancel bookings in such cases

⚠️ Limitation of Liability

  • Servesal is not responsible for outcomes beyond practical limitations

  • Results may vary depending on condition, material, and environment

  • In case of accidental damage:

    • Claims up to ₹10,000 may be considered

    • Final decision will be taken by Servesal after review

📊 Dispute Resolution

  • Any disputes must be reported to Servesal

  • The Servesal team will review and take a final decision

  • Both parties must cooperate during the process

🔒 Data & Privacy

  • User data is handled as per our Privacy Policy

  • By using our platform, you agree to data collection and usage practices

🔄 Policy Updates

  • Servesal reserves the right to update these terms at any time

  • Updated terms will be effective once published on the website

🌍 Platform Rights

  • Servesal reserves the right to:

    • Accept or reject bookings

    • Approve or deny refunds

    • Suspend or restrict users or professionals

    • Modify services, pricing, or policies

Final Agreement

By booking or using Servesal services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms are designed to ensure fairness, safety, and a better experience for everyone.

📍 Service Location & Availability

Servesal currently provides at-home services primarily in Kolkata and nearby areas.

📌 Coverage Areas

Our service coverage includes (but is not limited to):

  • Kolkata

  • Howrah

  • Barrackpore

  • Baranagar

  • Dumdum

  • Barasat

  • Uttarpara

  • Madhyamgram

  • Newtown

  • Rajpur Sonarpur

  • Bally

  • Maheshtala

👉 We are continuously expanding, and service availability may increase over time.

⚙️ Service Availability

  • Service availability depends on professional (partner) availability in your area

  • Not all services may be available in all locations at all times

  • Same-day service may be available only if slots and professionals are available

🚚 Distance & Remote Area Policy

  • For locations far from standard service areas, extra charges may apply

  • In some cases, service requests may be declined due to distance or unavailability of professionals

📍 Location Selection System

  • Customers can select their service location using:

    • GPS auto-detection

    • Manual address entry

👉 Customers are responsible for providing accurate location and address details

⚠️ Address Mismatch & Unavailability

  • If incorrect address or location is provided:

    • The professional will attempt multiple calls to confirm details

    • If the customer is unreachable, the booking may be cancelled

    • A ₹100 charge may apply

  • If the customer requests service at a different location:

    • The professional may accept or decline based on distance and feasibility

    • Minor changes (up to ~2 km) may be considered upon mutual agreement

🔁 Communication Attempt Policy

If the customer is unavailable at the service time:

  • The professional will attempt multiple calls

  • If there is no response after repeated attempts, the booking will be cancelled

  • Applicable charges may apply as per policy

🌍 Future Expansion

Servesal plans to expand services beyond Kolkata to other cities across India.
Service areas will be updated as expansion progresses.

Final Note

We aim to provide clear and transparent location-based service availability.
However, final service feasibility depends on real-time conditions, location accuracy, and professional availability.