Code of Conduct & User Rights Policy
📌 Introduction
At Servesal, we are committed to maintaining a safe, respectful, and professional environment for both customers and service professionals.
This Code of Conduct defines the expected behavior, responsibilities, and rights of all users on the platform.
👤 Customer Responsibilities
Customers are expected to:
Provide accurate booking details (address, contact, service requirements)
Treat service professionals with respect and dignity
Communicate clearly regarding expectations before service begins
Provide safe and reasonable working conditions
👉 Customers must ensure that:
Basic resources (like water, electricity if required) are available
The work environment is not unsafe or harmful
❌ Customer Misconduct (Strictly Prohibited)
Customers must NOT:
Misbehave, abuse, threaten, or harass professionals
Use offensive or disrespectful language
Physically harm or attempt to harm the professional
Confine, block, or forcefully detain the professional at their location
Snatch tools, equipment, or personal belongings
Damage or attempt to damage professional’s property
Give false accusations (e.g., theft claims without proof)
Force the professional to perform unsafe or unrelated work
Forcefully demand extra work beyond agreed scope without payment
👉 Any such behavior may lead to:
Immediate service cancellation
Account suspension
Legal action under applicable Indian laws
👨🔧 Professional Responsibilities
Service professionals are expected to:
Deliver service with honesty, skill, and professionalism
Respect the customer’s home, privacy, and property
Communicate clearly about service limitations and charges
Use appropriate tools, methods, and safety practices
Follow Servesal platform guidelines
❌ Professional Misconduct (Strictly Prohibited)
Professionals must NOT:
Misbehave, harass, or disrespect customers
Use abusive language or inappropriate behavior
Demand unauthorized or unfair charges
Damage customer property intentionally
Share customer data, photos, or information without authorization
Perform unsafe or unethical practices
👉 Any violation may result in:
Suspension or permanent removal from platform
Financial penalties
Legal action (if applicable)
⚖️ Mutual Respect Policy
Both customer and professional must maintain mutual respect
Any disagreement must be handled calmly and professionally
Escalation should be reported to Servesal support
🚫 Unsafe or Risky Conditions
If the work environment is:
Unsafe
Hazardous
Life-threatening
👉 The professional has the right to:
Refuse or stop the service
👉 Final decision will be taken by Servesal team
📞 Dispute & Support
In case of any issue:
Both parties should cooperate with Servesal support
Provide accurate information and proof if required
👉 Servesal team will review and take final decision
⚖️ Rights & Legal Protection
Customers and professionals both have equal rights to safety and respect
Any form of harassment, threat, or physical harm will be treated seriously
Legal action may be taken as per Indian law
🔒 Platform Authority
Servesal reserves the right to:
Suspend or block any user (customer or professional)
Cancel bookings in case of misconduct
Take necessary action to maintain platform safety
Additional Guidelines & Responsibilities
💧 Basic Support & Working Conditions
Customers are requested to provide drinking water to the professional if requested during service.
👉 This will be considered as a polite and reasonable cooperation, not a mandatory obligation.Certain basic items such as:
Bucket / Mug
Stool / Ladder
Broom / Cleaning support items
👉 If required and not carried by the professional, these may need to be provided by the customer.
⚡ Electrical Work Safety
During electrical or technical work involving main power lines:
👉 It is recommended that the customer or a responsible person remains present.This helps in:
Preventing accidents
Ensuring safety
Providing immediate assistance if needed
🧍 Health & Rest of Professionals
If a professional feels physically unwell during service:
👉 The service must not be forced to continueIf the professional needs short rest during work:
👉 Customers are expected to allow reasonable rest timeThis ensures:
Safety
Quality of work
Human well-being
🚧 Travel & Emergency Situations
While traveling to the service location, professionals may face:
Vehicle breakdown
Health issues
Unexpected emergencies
👉 In such cases:
The professional may request:
Rescheduling
Cancellation
👉 Customers are expected to cooperate reasonably
Servesal will also show understanding towards such situations
Professionals will not be forced to work against their health or safety
🔄 Reschedule & Cancellation Support
If a professional fails to reach that booking time due to valid reasons:
👉 Then Customer will get:
First time free reschedule option
After Rescheduling the booking, If the same issue happens again from Professional for the same booking:
👉 Customer will get:
Free cancellation
Second Time Free reschedule option
- Full amount refund, the amount paid through the online gateway
⚠️ Professional Accountability
If a professional repeatedly:
Fails to attend bookings
Causes inconvenience to customers
👉 Servesal may:
Apply penalties
Suspend the professional for a limited time
Remove them from the platform (in repeated cases)
🤝 Mutual Understanding
Servesal believes that both customers and professionals should cooperate with each other in a practical and human manner.
Unexpected situations may arise, and fair understanding from both sides helps ensure a better experience.
Final Note
These guidelines are created to ensure safety, fairness, and real-world practicality in service delivery.
By using Servesal, you agree to follow these responsibilities and guidelines.
Final Note
Servesal believes in fair service, mutual respect, and safe working conditions.
By using our platform, you agree to follow this Code of Conduct Policy.