Location & Availability Policy
📌 Introduction

This policy explains where Servesal provides services and how availability is determined.
Service coverage, timing, and availability may vary depending on multiple factors.

📍 Service Coverage Area

Servesal currently provides services in Kolkata and nearby areas, including but not limited to:

  • Kolkata

  • Howrah

  • Barrackpore

  • Baranagar

  • Dumdum

  • Barasat

  • Uttarpara

  • Madhyamgram

  • Newtown

  • Rajpur Sonarpur

  • Bally

  • Maheshtala

👉 We may expand to other cities in the future. Availability will be updated accordingly.

⚙️ Service Availability

  • Service availability depends on:

    • Professional availability

    • Location feasibility

    • Time slot availability

👉 Not all services may be available at all locations or at all times.

⏱️ Same-Day Service

  • Same-day service may be available if:

    • A professional is available

    • A suitable time slot is open

👉 Same-day service is not guaranteed and depends entirely on availability.

📌 Location Confirmation

  • Customers must provide:

    • Correct address

    • Accurate location (GPS or manual)

👉 If incorrect location is provided:

  • The professional will attempt multiple calls

  • If unreachable, the booking may be cancelled

  • ₹100 charge may apply

📞 Call Attempt Process

If the customer is unreachable at the location:

  • 2 immediate call attempts

  • After 5 minutes → 1 more call

  • After 10 minutes → final 2 calls

👉 If still unreachable:

  • Booking will be treated as No-Show

  • ₹100 charge will apply

📏 Distance & Extra Charges

  • If the service location is far or outside the normal service zone:

    • Extra charges may apply

    • Service may be declined

👉 Final decision depends on professional and Servesal team

🔄 Location Change

  • If a customer requests a different location after booking:

    • Within ~2 km → professional may accept

    • Beyond that → may be declined or extra charge may apply

👉 If customer refuses terms:

  • Booking may be cancelled with ₹100 charge

⚠️ Service Feasibility

  • If the location is:

    • Unsafe

    • Inaccessible

    • Not suitable for service

👉 The professional may refuse to perform the service

👉 Final decision will be taken by Servesal team

📍 Address & Map Navigation Priority

  • Service professionals generally follow the map navigation location provided during booking, if it falls within their serviceable area.

  • In case of mismatch between typed address and map location:

    👉 If the map location is within the professional’s service area, it will be followed.

    👉 If the map location is outside the service area but the typed/local address is within the service area, the typed address will be followed.

  • If both:

    • Map location ❌

    • Typed address ❌
      are outside the serviceable area,

    👉 The booking will be considered invalid and may be cancelled.

  • If incorrect or misleading location details are provided:

    • The professional may contact the customer for clarification

    • If not resolved, cancellation rules may apply

⚠️ Important Note

Customers are responsible for providing accurate address and correct map location to ensure smooth service delivery and avoid cancellation or delays.

🌍 Future Expansion

Servesal plans to expand services to other cities across India.
Service availability in new locations will be updated on the platform.

Final Note

Service availability is dynamic and depends on real-time conditions.
We recommend customers confirm details during booking for a smooth experience.

By booking a service, you agree to this Location & Availability Policy.