Media, Proof & Recording Policy

📸 Midea Capture & Work Proof Policy – Servesal

 

At Servesal, we maintain transparency, quality control, and fair service delivery by allowing service-related photo, video, and visual documentation during service execution.

 

This policy explains how, when, and why such media may be captured and used.

 

 

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 1. Purpose of Media Capture

 

Service professionals may capture photos or videos for:

 

Documenting before, during, and after service condition

 

Verifying work quality and completion

 

Sharing proof with customer (if required)

 

Internal quality monitoring and training

 

Handling disputes, complaints, or service verification

 

 

 

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 2. Customer Consent

 

By booking a service with Servesal, the customer agrees that basic service-related media may be captured.

 

In most cases, separate permission is not required for normal work-related capture.

 

However, if any private or sensitive area may be included, the professional may request permission.

 

Permission may be verbal and situation-based.

 

 

 

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 3. Privacy Protection

 

We strictly follow privacy standards:

 

Customer face or identity will not be captured without permission

 

Sensitive/private areas should be avoided

 

Personal belongings should not be focused unnecessarily

 

 

👉 Customers are advised to:

 

Inform restricted areas in advance

 

Secure personal/private items before service

 

 

 

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 4. What Can Be Captured

 

Professionals may capture:

 

Before work condition

 

During service process

 

Final result after completion

 

Tools, machines, and working methods

 

 

👉 Only service-related visuals should be captured.

 

 

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 5. Usage of Media

 

Captured media may be used for:

 

Internal Use:

 

Quality checks

 

Partner performance evaluation

 

Dispute resolution

 

 

External Use:

 

Website content

 

Service demonstration

 

Social media posts

 

 

👉 For advertising campaigns (ads):

 

Separate customer consent will be taken before use

 

 

 

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 6. Customer Identity & Testimonials

 

Customer face or identity will only be captured with permission

 

Such media may be used for:

 

Testimonials

 

Website display

 

Marketing

 

 

If a customer objects in future, Servesal may remove such content where applicable

 

 

 

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 7. Video Call Verification

 

In certain situations, Servesal may:

 

Request live video or audio call verification

 

Ask for real-time proof of:

 

Work condition

 

Work progress

 

Final result

 

 

 

This helps ensure fairness and avoids disputes.

 

 

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 8. Refusal to Capture Media

 

If a customer refuses photo/video capture:

 

Service will still be provided

 

However, in case of disputes:

 

Claims may have limited validation due to lack of proof

 

 

 

 

 

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 9. Evidence & Dispute Handling

 

Decisions will be based on:

 

Customer statement

 

Professional statement

 

Available media proof

 

Customer history

 

 

 

👉 Final decision will be taken by Servesal team.

 

 

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 10. Partner Responsibility

 

Service professionals must:

 

Capture only relevant work-related media

 

Respect customer privacy

 

Avoid unnecessary recording

 

Follow Servesal guidelines

 

 

Violation may lead to:

 

Suspension

 

Permanent removal

 

Legal action (if required)

 

 

 

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 11. Ownership & Storage

 

All captured media belongs to Servesal

 

Professionals act as contributors only

 

Media may be stored for an indefinite period

 

 

 

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 12. Editing & Authenticity

 

Basic editing (clarity, cropping) is allowed

 

Fake or manipulated before-after representation is strictly prohibited

 

Misuse or manipulation may result in penalties on professionals

 

 

 

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 13. Mandatory Capture in Critical Cases

 

In extreme dirty or risky conditions:

 

Media capture is mandatory

 

Helps in:

 

Setting expectations

 

Avoiding disputes

 

Ensuring transparency

 

 

 

 

 

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 14. Customer Rights

 

Customers may:

 

Ask for clarification regarding media capture

 

Request limitation in reasonable cases

 

Report misuse or privacy concerns

 

Request data deletion through official support

 

 

 

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 15. Policy Updates

 

Servesal reserves the right to update this policy at any time to improve service quality, transparency, and operational efficiency.

 

 

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Servesal – Transparent Service, Verified Results.