📌 Introduction

Welcome to Servesal. By accessing or using our services, you agree to comply with and be bound by the following Terms & Conditions.
These terms are designed to ensure a fair, transparent, and smooth experience for both customers and service professionals.

🧾 Service Nature

• Servesal is a service aggregator platform that connects customers with independent service professionals (partners)

• Servesal does not directly perform services but facilitates booking and service delivery

📍 Booking & Service Process

• Customers can book services via website or WhatsApp

• A suitable professional will be assigned based on availability

• Service delivery depends on location, time slot, and professional availability

⚙️ Service Conditions

• Final service scope, feasibility, and pricing may vary based on actual on-site conditions

• Additional charges may apply depending on:

  • Dirt level

  • Area size

  • Time required

  • Resource usage

👉 Customers must cooperate during inspection and service execution

👨‍🔧 Professional Decision Clause

• The assigned professional has the right to assess the service conditions on-site

• Based on actual conditions, the professional may:

  • Accept or decline the service

  • Suggest changes in service scope

  • Request additional charges if required

👉 In case of disagreement, the booking may be cancelled and applicable charges may apply

👉 Final decision in such cases will be taken by the Servesal team

💳 Payments

• Payment can be made via Cash on Delivery (COD) or online (if available)

• All applicable charges must be cleared after service completion

• Online payment refunds will follow the Refund Policy

🔁 Cancellation & Refund

• Cancellation, refund, and related charges are governed by the Refund & Cancellation Policy

• By booking a service, customers agree to those terms

⚖️ Customer Responsibilities

Customers agree to:

• Provide accurate address and contact details

• Ensure safe and suitable working conditions

• Communicate clearly about service expectations

• Treat professionals with respect

👷 Professional Responsibilities

Professionals are expected to:

• Deliver services with honesty and professionalism

• Communicate clearly about limitations and requirements

• Maintain respectful behavior

• Handle customer property with care

🚫 Prohibited Activities

The following actions are strictly prohibited:

• Misbehavior, harassment, or abusive conduct

• Forcing service beyond agreed scope

• Providing false information

• Any unsafe or illegal activity

👉 Violations may result in service cancellation and further action as per applicable laws

🛡️ Safety & Service Refusal

• Professionals have the right to refuse service if:

  • Conditions are unsafe

  • Work is not feasible

  • Required resources are unavailable

👉 Servesal may also cancel bookings in such cases

⚠️ Limitation of Liability

• Servesal is not responsible for outcomes beyond practical limitations

• Results may vary depending on condition, material, and environment

• In case of accidental damage:

  • Claims up to ₹10,000 may be considered

  • Final decision will be taken by Servesal after review

📊 Dispute Resolution

• Any disputes must be reported to Servesal

• The Servesal team will review and take a final decision

• Both parties must cooperate during the process

🔒 Data & Privacy

• User data is handled as per our Privacy Policy

• By using our platform, you agree to data collection and usage practices

🔄 Policy Updates

• Servesal reserves the right to update these terms at any time

• Updated terms will be effective once published on the website

🌍 Platform Rights

• Servesal reserves the right to:

  • Accept or reject bookings

  • Approve or deny refunds

  • Suspend or restrict users or professionals

  • Modify services, pricing, or policies

Final Agreement

By booking or using Servesal services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms are designed to ensure fairness, safety, and a better experience for everyone.